[Probolsky Research featured] Gavin Newsom reveals plan for California DMV. Why he warns of longer wait times

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Gavin Newsom reveals plan for California DMV. Why he warns of longer wait times

July 23, 2019

by Bryan Anderson

https://www.sacbee.com/news/politics-government/capitol-alert/article233014987.html

Things could get worse before they get better at California’s Department of Motor Vehicles, according to a new report Gov. Gavin Newsom’s office released Tuesday.

As many as 28.2 million Californians could request a Real ID between March 2019 and October 2020, raising the possibility of long wait times for customers and a return to the hours-long delays seen last summer.

“The DMV is not out of the woods yet,” the report said. “Significant challenges remain between now and October of 2020, and these strains may continue to mean frustrating wait times for customers.”

Newsom called for the review of the DMV when he took office in January, recognizing that a host of technology and customer service problems had damaged Californians’ confidence in their government. An April poll from Probolsky Research found that nearly one in four California voters, including 39 percent of Republicans, thought the DMV was in such poor shape it could not be fixed.