Customer Satisfaction Surveys
Improve customer satisfaction & operational performance with actionable insights.
Customer Satisfaction Surveys
Improve customer satisfaction & operational performance with actionable insights.
Organizations That Choose Probolsky Research
Want to compare your results to other organizations? We can do that.
Our multi-mode approach ensures broad participation.
Types of Customer Surveys We Conduct
- Public utilities
- Electric utility
- Natural gas utility
- Water & wastewater
- Recycled water
- Waste and recycling
- Libraries
- Municipal services
- Hospital & healthcare
- Transportation
- Higher education
- Schools
- Special districts
- Police, fire and EMS
- Museums & zoos
- Parks & recreation
- Social services
- Telecommunications
- Community-based organizations
- Nonprofits
We also conduct community surveys, employee surveys and qualitative research like focus groups, community discussion forums and individual indepth interviews.
Key Features of Probolsky Research Services
- Custom survey design, unique for your customers & users
- Multiple modes (mail, online, telephone, etc.)
- In-person and virtual presentations
- Custom reporting
- Results dashboards
- Ongoing consulting and collaboration with other consultants
- Trend analysis
- Benchmarking vs other organizations*
- Expertise in diverse communities
- ADA (Section 508) compliance and DEI sensitivity
- Geospatial mapping
- Statistically valid methodologies
- Multilingual
*We can provide comparative results for all U.S. public agencies and most large companies.
Let us help you make deeper connections with your customers, users & ratepayers.
Call now 800-492-9556 or complete this form.
Email RFPs to bids@probolskyresearch.com
We subscribe to the American Association of Public Opinion Research Code of Professional Ethics and Practices.
